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ZIWO Trust Center
ZIWO is the trusted platform for customer engagement with security, privacy, and resilience built in at every layer. Learn about our policies and principles that make it possible for you to meet your requirements for secure, compliant, engaging experiences at global scale.
Compliance
Meeting global standards for security and privacy
Our third-party attestations, certifications and adherence to global laws and compliance regulations speak to our commitment to data security. ZIWO is built with a robust portfolio of security and compliance certifications, as well as compliance with global regulations, including:
ISO 27001
CST Compliant
GDPR and Local Data regulation-compliant
Privacy
Keep your data private and protected
Entrust your company and customer data to ZIWO’s best-in-class data protection program. Our products are designed to keep data secure while adhering to the most up-to-date data protection laws around the world.
Security
Safeguard your communications and data in your country
ZIWO services are designed to keep your data secure, provide options to manage risk, and be reliably available. ZIWO has regular external audits to demonstrate our commitment to enhanced customer trust and assurance.
Reliability
Platform reliability is our top priority
ZIWO is constantly exploring ways to prevent downtime or disruption. We are focused on proactive capacity management, database growth, and Service Level Agreement (SLA) compliance while providing transparent updates on any issues we're investigating.
Improving Customer Experience in the GCC
Cloud-based
High-quality voice
Deployed in minutes
Crystal Clear Quality Calls
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Streamline Your Communication
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English, French or Arabic to boost your productivity and your customer experience.
15+ CRM Integrations
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
"As a cloud-based contact center solution, ZIWO enabled Floward to scale to Egypt and other countries outside Saudi Arabia easily, and to many other countries in the Middle East."
Mohammed Natto
Head of Customer Service
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