Features Built for Exceptional Customer Experience
Features
See what’s included in ZIWO
Enjoy many features to help your company serve customers better, sell more, and handle more calls including Data Analytics, Call Whispering, Call Tracking, IVR, Real-time Monitoring, & many more.
AI Scorecard Reviewer
The Scorecard Reviewer lets supervisors fly through a full batch of AI-evaluated scorecards sequentially, with the call recording, sentiment, tags, and full category breakdown all on one screen. No more jumping between views.
Predictive Dialer
Supercharge your outbound campaigns with intelligent, algorithm-driven dialing. Reach more contacts in less time while keeping abandonment rates fully under control.