Features designed to provide the best customer experience.

Streamline your end-to-end customer experience with ZIWO Workflows.

Integrate Workflows into your ZIWO interface to elevate your end-to-end customer experience. Streamline your operations and connect your external tools to boost productivity with automation and directly impact your sales.

Click to Call

Enhance agent productivity with ZIWO's click-to-call solution. Skip manual dialing and effortlessly connect with customers by simply clicking their number. Boost efficiency, save time, and empower your team with this time-saving feature.

Call Detail Record (CDR)

Embrace Call Detail Records (CDR) within your call center to effectively capture and analyze call details and recordings. By optimizing agent productivity, enhance operations and empower your team with valuable insights from comprehensive records, paving the way for greater success.

Call Recording

Elevate customer service and empower agents with ZIWO's Call Recording. Access valuable information instantly, evaluate agent performance, and personalize interactions for exceptional service that exceeds expectations.

HD Inbound & Outbound Calling

Experience the remarkable advantage of ZIWO's HD Inbound & Outbound Calling! Enjoy seamless conversations with high-quality audio, enabling effortless engagement with customers, colleagues, and partners for effective communication and collaboration.

Interactive Voice Response (IVR)

Easily create and assign IVR systems to your call flow and conveniently manage them in real-time, allowing you to make dynamic adjustments on the go.

Waiting Line Management

Experience a seamless waiting line management that organize your call flow by creating dedicated queues. Unlock the power of an efficient system that truly works.

Customizable SLA

Our platform provides Contact centers with custom service level agreements (SLA) to make sure everyone is working towards the same outcomes and are on the same page about what success looks like

Unlimited Callers on Hold

No need for multiple phone lines as your callers will be held on hold until your phone becomes available to receive the next call. No more missed calls or the hassle of managing multiple lines!

Z-Dial or Outbound Dialer

Experience the power of Z-Dial, our badass Outbound Dialer! It fires off targeted calls to your client list, eliminating manual dialing and skyrocketing your lead conversion rate. Dominate sales now!

Call Routing

Connect callers directly to the right department or agent for improved FCR rates, reduced AHT, and minimized time in queue, and boost call center metrics with call routing.

Enable/ Disable Recording During Calls

Safeguard customer confidentiality and trust by disabling call recording during sensitive moments, like when customers provide confidential information or undergo identification processes.

Voicemail

ZIWO empowers businesses by offering clients the option to leave voicemail messages when agents are busy or outside of working hours, ensuring their needs are addressed.

Urgent Messages

Record your own voice message and apply it to a specific number or queue and let your customers be aware of any emergency.