Insight
More than 40 crucial contact center KPIs with super functional dashboards & pre-defined widgets to further track agents activity, queues , SLA and more.
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Live KPI’s to Simply. Monitor your call center activity.
Access to multiple Inbound, Outbound & Performance KPIs to review performance of your Contact Center Solution.
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Statistics to Simply. Make Smart Decisions
Multiple pre-defined widgets for best data insights. For advanced ZIWO user design your own dashboard with customized widgets
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Insights
Live KPI & Statistics Dashboard
Insight Benefits
SLA Review
Real Time Monitoring
Agent Training
Data Mining & Analysis
Improve CX