ZIWO closes Series A Funding led by Wamda Capital

ZIWO, Software-As-A-Service based Contact Center closes Series A Funding led by Wamda Capital

Fast-growing B2B SAAS company will use the series A funding by Wamda Capital to consolidate its technology and to further expand in the Gulf, India, Africa, and some selected European markets.

ZIWO the API-based Cloud Contact Center Software CCAAS, announced today the closing series A round of financing led by veteran growth equity investor Wamda Venture Capital firm, at the same time, the funding comes with additional participation from DTEC VENTURES and other investors. Not to mention, the financing is the way to consolidate the technology and to further expand in the Gulf countries, India, Africa, and some selected European markets. Wamda Capital Investment Principal Sarah Abu Risheh will join ZIWO’s board of directors.

CEO of ZIWO:

“The cost of bad customer experience for companies is staggering, $82 billion per year in US only. We want to help companies to simply talk to their clients, not only through the telephone but via any channel, and to help them understand in real-time how they can serve them much better. Many different systems scatter customer information, meanwhile, having the possibility to leverage it seamlessly, gives our clients a definitive advantage. With its unique API architecture, ZIWO SAAS company integrates with any CRM or app in no time. We have also chosen a “one platform – one client” strategy, allowing deployments in any cloud or region in the world”, said Renaud de Gonfreville, CEO of ZIWO.

“Wamda venture capital investment thesis is driven by a growing demand for maximum flexibility of resources in business and a changing tech landscape, which make cloud-based solutions the winning model in the space.
Saudi Arabia and the UAE are experiencing growth in the number of new data centers and regional SMEs are increasingly embracing SaaS. This puts ZIWO in a prime position as the market moves away from on-premise-based solutions to cloud-based services. We’re excited to join the ZIWO team on their journey and are confident their technology will rapidly become the MENA’s premier cross-channel contact center provider,” said Abu Risheh.

ZIWO Now and Then!

Launched in October 2016 in Dubai, United Arab Emirates. Since early stage, ZIWO has been rapidly expanding its client base, mostly in Retail, Financial, Real estate, and B2C services. Most companies in the Middle East have an international scope and the cloud provides the flexibility to locate teams anywhere that is convenient to them. ZIWO truly enables companies to deploy instantly and globally their customer care and sales teams. With its local telecom partners, ZIWO also provides virtual access points in any country in the world, allowing companies to reach instantly new markets.

“When DELIVEROO wanted to expand their operations in Kuwait, they could do it in just one day. From our website www.ziwo.io, clients can deploy their own contact center platform and be live in just a few minutes,” said de Gonfreville.

About ZIWO:

Dubai-based ZIWO is a Cloud Contact Center As A Service SAAS company and fully API based. Launched in October 2016, ZIWO provides an extremely simple solution for companies to talk to their clients and to leverage customer information across systems thru API integration and readymade plugins. For more information, visit our website: https://www.ziwo.io

About Wamda:

Wamda accelerates entrepreneurship ecosystems throughout the MENA region by joining Wamda Capital, the most active, multi-stage, sector agnostic venture capital fund investing in high growth technology or technology-enabled startups across the MENA, and the leading knowledge platform offering integrated programs including media, community development, research, Wamda’s fellowship program Wamda X, as well as corporate and government advisory services to the various stakeholders of the MENA startup ecosystem.

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