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Strategies for a Productive First Contact with Clients

Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service.

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The Power of WhatsApp Business with ZIWO Conversations

ZIWO Conversations is recognized as the premier WhatsApp Business Companion, elevating both customer experiences and team collaboration to a higher standard.

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Pause and Resume Call Recording – Benefits & Industries ​

agents can manually pause and resume call recordings, Once an administrator has enabled the feature, agents will see a button on the dialpad

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Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices

Outbound IVR feature is a contact center tool that is used to proactively distribute communications to customers with a predefined IVR menu.

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How to Become a Customer-Centric Organization

Ways to Build a customer-centric culture in your company, customer-centricity needs to be part of your philosophy, values, and mission daily.

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Multilingual Contact Centers: Bridging Language Gaps

Discover how multilingual contact centers overcome language barriers to deliver outstanding assistance, thereby elevating customer experience

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