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Strategies for a Productive First Contact with Clients

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Customer
Support
Finance
Growth

Nov 14, 2023

The power of whatsapp business with ziwo conversations

The Power of WhatsApp Business with ZIWO Conversations

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customer support
WhatsApp Business
Knowledge Sharing
Productivity

Nov 2, 2023

Pause and resume call recording benefits and industries.

Pause and Resume Call Recording – Benefits & Industries ​

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Quality Assurance
employee training
Trust Building
Call Recording

Oct 23, 2023

Outbound IVR definition and benefits: Incoming voice call of aswat FZ LLC

Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices

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OutboundIVR
IVRSystem
VoiceAutomation
CustomerService

Oct 18, 2023

How to become a customer centric organization?

How to Become a Customer-Centric Organization

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customer feedback
Customer-Centric
Customer Focus
Business Strategy

Sep 26, 2023

Multilingual contact centers connecting people across language barriers.

Multilingual Contact Centers: Bridging Language Gaps

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Contact centers
Language barriers
Language support

Sep 21, 2023

Phone displaying call recording app icon

Listening to Customers with End-Call Surveys

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customer feedback
Agent Performance
End-Call Surveys
CX Strategy

Sep 6, 2023

Top 6 myths about remote contact center agents.

Top 6 Myths About Remote Contact Center Agents

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Remote Work Myths
Work from Home
Misconceptions

Aug 28, 2023

Cloud call center coachig tips

Essential Call Center Coaching Tips

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customer service
Agent Performance
Coaching Tips
Agent Training

Jul 31, 2023

A customer support representative on a call, providing assistance and resolving issues

Humanizing Customer Experience: The Power of Connection

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customer service
Customer Loyalty
Personalization
Humanizing

Jul 17, 2023

Call center reporting & analytics: A visual representation of data and statistics related to call center operations and performance

Call Center Reporting & Analytics

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service level
Quality Assurance
call volume
Data analysis

Jun 20, 2023

A hand pointing towards a phone logo, representing best practices for optimizing IVR outbound calls to enhance customer service

IVR Optimization: Best Practices to Enhance Customer Service

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IVR
ivr system
Best IVR Systems
Best practices

Jun 15, 2023

A visual representation of a roaming agent interface displaying various data and settings

What is Roaming Agent/ Remote Agent Feature?

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remote agents
remote working
cloud service
remote telesales

Jun 7, 2023

A man and woman in yellow shirts happily enjoying their customer loyalty to a brand.

Customer Loyalty: Definition, Examples, Best Practices

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CUSTOMER Advocacy
Reward Programs
serving customers
loyal clients

May 15, 2023

Top 10 skills of a successful call center agent

Top 10 Call Center Agent Skills

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customer service
communication
active listening
Critical thinking

Apr 24, 2023

Reducing call center AWT time: a clock ticking, symbolizing wait time reduction and improved efficiency

What is Call Center AWT Average Wait Time?

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ziwo
Average wait time
Call handling
Agent efficiency

Apr 13, 2023

aswat fz llc dubai

لماذا تتلقى مكالمات من شركة أصوات المنطقة الحرة ذ.م.م؟

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caller ID
CNAP Iin UAE
aswat celler ID
ZIWO by Aswat

Mar 22, 2023

The importance of CX management for business success

The Importance of CX Management for Business Success

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customer service
customer feedback
CX Management
Customer Loyalty

Mar 20, 2023

a purple background with a clipboard and a checklist with a urdu content

تقارير خدمة العملاء وأهميتها في تطوير أداء مركز الاتصال

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Mar 9, 2023

How CCaaS will reduce your call center costs?

How CCaaS Will Reduce Your Call Center Costs?

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WHAT IS CCaaS
ZIWO CCaaS

Mar 6, 2023

6 ways call routing will improves customer service

6 طرق سيساعد توجيه المكالمات من خلالها على تحسين خدمة العملاء

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call distribution
call transfers
waiting times
service levels

Mar 1, 2023

A woman sits on a couch with a laptop and a cat.

Tips for Managing Remote Call Center Agents

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remote work
training
management tools
remote agents

Feb 16, 2023

Design thinking

Using Design Thinking Methods To Improve CX

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companies
Improve CX
UX Design
Customer needs

Feb 13, 2023

Artificial intelligence and automation in Ziwo call center

Artificial Intelligence (AI) & Automation In Call Centers

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Feb 2, 2023

8 customer engagement trends in 2023

8 Customer Engagement Trends To Keep An Eye On In 2023

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omnichannel
chatbots
2023 tech trends
Personalization

Jan 27, 2023

Two screens displaying the phone number twice

CLI (Calling Line Identification): Definition & Benefits

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cli feature
new features
available numbers
Outbound calling

Jan 17, 2023

Outbound, inbound, and blended call center operations depicted in a vector illustration.

تعهيد عمليات أعمال مركز الاتصال: التعريف والميزات

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operations
BPO services
third-party

Jan 17, 2023

Salesforce and Ziwo integration

Salesforce CRM (Customer Relationship Management)

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SALESFORCE
SALESFORCE CRM
salesforce uae
marketing cloud

Dec 28, 2022

A diagram illustrating the fundamental layout of a call center, showcasing various departments and communication channels.

The Basic Structure of Call Centers

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Dec 16, 2022

A diagram showing 6 different capabilities of ziwo's automatic call

ما المقصود بـ ACD أو توزيع المكالمات التلقائي؟ | نظام توجه المكالمات التلقائي الذكي

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call center terms
what is ACD
call distribution
acd system

Nov 16, 2022

12 telephone etiquette tips for call center agents

12 نصيحة عن آداب التحدُّث عبر الهاتف لوكلاء مركز الاتصال

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call center rules
active listening
phone Etiquette
phone rules

Sep 26, 2022

VoIP (Voice over Internet Protocol) enables voice communication over the internet

What is VoIP and How Does it Work?

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telecommunication
voip calls
ip network
voip solutions

Sep 6, 2022

virtual phone numbers of various cities

Benefits of Using International Phone Numbers | Virtual Phone Numbers | Toll-Free Numbers

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customer service
2022 business
toll free numbers
Local Numbers

Aug 3, 2022

ما المقصود بـ CTI (ربط الاتصال الهاتفي بجهاز الكمبيوتر)؟

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phone system
telecommunication
telephone systems
call centers

Jul 14, 2022

A circle displaying diverse logos representing various organizations and brands.

How Cloud Telephony-CRM Integration Benefits Your Business?

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cloud call center
customer support
outbound
integration

Jun 10, 2022

Outbound dialer: a communication tool that automatically dials phone numbers to initiate outgoing calls

Z-Dial | Auto Dialer | Automated Phone Calls | Outbound Tool

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outbound calls
auto dial
z dial
outbound campaign

May 18, 2022

A diverse group of individuals surrounded by various icons representing their unique professions

Why CRM is Important For Every Business?

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customer service
Businesses
business tools
2022 software

Apr 26, 2022

people working in cubicles at a call center.

كيفية إعداد أعمال مركز الاتصال من البداية؟

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customer service
2022 business
startup plan

Apr 21, 2022

a phone with a mask on it

What is Call Masking Feature | Definition | Benefits

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hiding numbers
customer service
telecommunication

Mar 4, 2022

Incoming and outbound call

النظام الهاتفي المخصص للأعمال

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phone system
ziwo cloud
companies phone
calling software

Jan 24, 2022

Man and woman stands before a whiteboard displaying various graphs and charts, representing KPIs.

Top 15 Call Center KPI’s & Metrics to Track

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call center kpi
service level

Jan 20, 2022

Call queues

Call Queue | Introduction | Benefits | How to set up

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call queuing
waiting on hold
create queue

Dec 13, 2021

Advantages of a cloud-based project management system

10 Key Factors to Consider When Choosing Contact Center Software

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ziwo
10 Key Factors

Nov 25, 2021

CNAP- Calling Name Presentation

What is CNAP Feature in Telecom?

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cnap service
cnap uae
what is cnap
cnap in telecom

Nov 17, 2021

laptop displaying the NPS logo and various website management tools for efficient website administration.

What is Net Promoter Score (NPS)

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nps
what is nps
nps formula

Nov 11, 2021

Effective digital marketing strategies for small businesses, maximizing online presence and driving growth.

Call Tracking: Definition, Types, and Benefits

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tracking calls
call tracking
feature
marketing

Nov 8, 2021

Image of the Ziwo Cloud call center Platform logo, featuring a cloud with the word 'Ziwo' written inside it.

Startups Essential Tool: ZIWO Software

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startup
startups
startup growth
startup tools

Nov 1, 2021

A man wearing headphones and using a laptop to listen or work.

Why Omnichannel Is Important?

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omnichannel
omnichannel ziwo
omni channel

Oct 20, 2021

An illustration of a customer service chatbot, designed to assist customers with their inquiries from cold calling and provide support\

ما المقصود بحل المشكلات من المكالمة الأولى (FCR)؟

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FCR
What is FCR
fcr meaning
fcr definition

Sep 30, 2021

A man in green shirt is working on the laptop and surrounde by various icons

انظمة الاتصال السحابي مقارنة مع التقليدية في مراكز الاتصال

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Sep 28, 2021

formula of average handling time

ما المقصود بمتوسط وقت المعاملة (AHT)؟

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AHT
aht formula
aht meaning
what is AHT

Sep 23, 2021

Three cartoon characters engaged in a conversation on a computer screen.

What is Call Whispering and Why Call Whispering is Important for Businesses

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call whisper
employee training
agent support
call whispering

Sep 19, 2021

A man is sitting on a cloud and another man is sitting on a floor while holding his head

مركز اتصال داخلي مقابل مركز اتصال يعتمد على البرنامج السحابي

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Sep 12, 2021

Ziwo call center

What is Click to Call and How Is It Important to Customer Experience?

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Click-to-Call
Contact Center

Mar 22, 2021

HubSpot's new features

Learn how to install your HubSpot integration in ZIWO

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integration

Mar 15, 2021

Illustration of various sound waves, showcasing different types, conveying emotions

Emotion Tracker: A Step Towards The Future of Call Centers

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emotion tracker
AI feature
voice AI
ZIWO AI

Feb 14, 2021

A cartoon character in green shirt dialing a number in cold calling software

What is IVR? And How It Benefits Your Business?

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IVR
What is IVR
Interactive Voice
ivr system

Jan 11, 2021

Expected growth rate of VOIP markets

What Do VoIP Phones Mean For Today’s Business

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callcenterapi
phone models
voip desk phone
technology

Nov 17, 2020

A woman sitting in a chair with a blue laptop, focused on her work.

How the pandemic has changed Remote Working <br> 5 Top Trends for the Next Decade

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customer support
IVR
work remotely

Nov 9, 2020

A yellow shirt, purse, watch, dress and bag showcased on a phone

State of Retail Post COVID-19

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State of Retail
retail updates
retail covid
retail trends

Oct 27, 2020

Smartphones screen displaying a text message and call

Revolutionizing Business by WhatsApp

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customer support
inbound

Jul 27, 2020

A cartoon man holding a box labeled "SDK".

ABC’s of SDK

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CCaaS
integration
contactcenterapi
trendy softwares

Jul 14, 2020

A joyfull boy

All you need to know about Webhook Integration (Beta Version)

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integration
contactcenterapi
webhooks
webhook meaning

May 18, 2020

A cartoon boy in a superhero costume, with a magnifying glass, ready to solve mysteries

How virtual agents can help your business in today’s situation?

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cloud call center
customer support
outbound
virtual agents

Apr 15, 2020

Flattening the curve

How To Keep Your Business Running Remotely?

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cloud call center
customer support
outbound
inbound

Mar 27, 2020

Boy is using outbound dialer for outbound calls

How to use Outbound Dialer in Marketing ?

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customer support
outbound
CCaaS
outbound dialer

Mar 17, 2020

A person's hand typing on a laptop keyboard.

The Immense Advantages of Call Tracking for Businesses

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IVR
FCR
marketing tool
call center tool

Mar 11, 2020

A cartoon man pointing to a number chart, indicating local, troll and premium number

End Call Survey – A must-have for all businesses

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cloud call center
customer support
CCaaS
IVR

Mar 4, 2020

A sketch of a hand using a laptop to design a company website.

What is Web CallBack functionality and how can it help your business?

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outbound
inbound
integration
callcenterapi

Jan 27, 2020

Fully customisable, powerful function, cost effective, in the cloud

ZIWO closes Series A Funding led by Wamda Capital

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customer support
CCaaS
series funding
tech new

Jan 12, 2020

Hand holding target with icons representing Ziwo call center KPIs

Call Center KPIs : Definitions & Best Practices

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cloud call center
CCaaS
IVR
FCR

Dec 28, 2019

Test reporting protactor BDD

UI Automation Test reporting: Protractor/BDD

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customer support
callcenterapi
API library
JSON file

Nov 22, 2019

A cartoon boy in a superhero costume, with a background featuring a bulb arrow and graph.

What can be done with your existing PSTN lines?

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customer support
CCaaS
phone numbers

Oct 16, 2019

An open source load testing tool

JMeter vs Locust, which do you prefer ?

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customer support
callcenterapi
API library
technology

Sep 26, 2019

A diagram showing the benefits of API

Why is API key to your business?

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customer support
IVR
API library
what is API

Sep 16, 2019

Postman diagram

Postman as QA automation tool

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integration
IVR
API library
postman

Aug 25, 2019

A woman focused on her laptop, surrounded by a yellow sticky note, engrossed in her work.

The Emergence of Azure in Middle East

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customer support
CCaaS
Azure
microsoft azure

Jul 14, 2019

A woman sitting in a chair with a laptop, focused on her work.

The StartUp Experience

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inbound
IVR
outbound
startup

Jun 19, 2019

Live dashboard screen

Hackathon: Where Creativity Becomes Reality!

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cloud call center
inbound
integration
startup

May 22, 2019

QA process diagram

QA | Contact Center Software

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IT
Quality Assurance
QA
standards

Jan 28, 2019

Dashboard displaying various data types.

Zabbix Summit 2018

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IVR
FCR
Zabbix
Monitoring tools

Dec 18, 2018

1 – 6 of 81

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