Blog
Get all you need on latest industry trends and features that benefit your business.
The Voice of Customer (VoC)
Jun 27, 2025
Best 5 Call Center Agent Training Methods
Jun 25, 2025
3 Ideas to Improve Customer Experience
May 8, 2025
What Is Customer Experience Design?
May 8, 2025
What Is a Customer Experience Model?
May 8, 2025
“What Is Customer Experience Transformation?” Fundamentals of CXT
May 8, 2025
Strategies for a Productive First Contact with Clients
Customer
Support
Finance
Growth
Nov 14, 2023
The Power of WhatsApp Business with ZIWO Conversations
Productivity
voice calls
whatsappcrm
Nov 2, 2023
Pause and Resume Call Recording – Benefits & Industries
Trust Building
Call Recording
Data Security
Customer Trust
Oct 23, 2023
Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices
OutboundIVR
IVRSystem
VoiceAutomation
CustomerService
Oct 18, 2023
How to Become a Customer-Centric Organization
Customer Focus
Sep 26, 2023
Multilingual Contact Centers: Bridging Language Gaps
Contact centers
Sep 21, 2023
Listening to Customers with End-Call Surveys
CX Strategy
Survey Data
Sep 6, 2023
Top 6 Myths About Remote Contact Center Agents
Work from Home
Misconceptions
Aug 28, 2023
Essential Call Center Coaching Tips
Coaching Tips
Agent Training
Jul 31, 2023
Humanizing Customer Experience: The Power of Connection
Personalization
Humanizing
Connection
Empathy
Jul 17, 2023
Call Center Reporting & Analytics
service level
call volume
Data analysis
Reporting tools
Jun 20, 2023
IVR Optimization: Best Practices to Enhance Customer Service
IVR
ivr system
Best practices
ivr layers
Jun 15, 2023
What is Roaming Agent/ Remote Agent Feature?
remote agents
remote working
cloud service
Jun 7, 2023
Customer Loyalty: Definition, Examples, Best Practices
Reward Programs
loyal clients
loyal customers
May 15, 2023
Top 10 Call Center Agent Skills
communication
Problem-solving
Apr 24, 2023
What is Call Center AWT Average Wait Time?
ziwo
Call handling
Apr 13, 2023
Why Do You Receive Calls from ASWAT FZ LLC?
caller ID
CNAP Iin UAE
aswat celler ID
ZIWO by Aswat
Mar 22, 2023
The Importance of CX Management for Business Success
CX Management
Mar 20, 2023
تقارير خدمة العملاء وأهميتها في تطوير أداء مركز الاتصال
Mar 9, 2023
How CCaaS Will Reduce Your Call Center Costs?
WHAT IS CCaaS
ZIWO CCaaS
Mar 6, 2023
6 Ways Call Routing Will Improve Customer Service
call transfers
waiting times
service levels
call volume
Mar 1, 2023
Tips for Managing Remote Call Center Agents
remote work
training
remote agents
tips for remote
Feb 16, 2023
Using Design Thinking Methods To Improve CX
companies
Improve CX
UX Design
Customer needs
Feb 13, 2023
Artificial Intelligence (AI) & Automation In Call Centers
Feb 2, 2023
8 Customer Engagement Trends To Keep An Eye On In 2023
omnichannel
chatbots
Personalization
Jan 27, 2023
CLI (Calling Line Identification): Definition & Benefits
cli feature
new features
Jan 17, 2023
Call Center BPO: Definition And Advantages
operations
BPO services
third-party
Jan 17, 2023
Salesforce CRM (Customer Relationship Management)
SALESFORCE
SALESFORCE CRM
salesforce uae
marketing cloud
Dec 28, 2022
The Basic Structure of Call Centers
Dec 16, 2022
What is ACD or Automatic Call Distribution? | Smart ACD Routing
what is ACD
acd system
ziwo acd system
Guide to ACD
Nov 16, 2022
12 Telephone Etiquette Tips For Call Center Agents
phone Etiquette
phone rules
Sep 26, 2022
What is VoIP and How Does it Work?
voip calls
ip network
voip solutions
communication
Sep 6, 2022
Benefits of Using International Phone Numbers | Virtual Phone Numbers | Toll-Free Numbers
2022 business
Local Numbers
Aug 3, 2022
What is CTI (Computer Telephony Integration)?
phone system
call centers
telecom
calling system
Jul 14, 2022
How Cloud Telephony-CRM Integration Benefits Your Business?
outbound
integration
2022 business
business tools
Jun 10, 2022
Z-Dial | Auto Dialer | Automated Phone Calls | Outbound Tool
outbound calls
auto dial
z dial
power dialer
May 18, 2022
Why CRM is Important For Every Business?
Businesses
business tools
2022 software
Apr 26, 2022
How to Setup a Call Center Business From Scratch?
2022 business
startup plan
Apr 21, 2022
What is Call Masking Feature | Definition | Benefits
hiding numbers
Mar 4, 2022
Business Phone System
phone system
ziwo cloud
companies phone
windows
Jan 24, 2022
Top 15 Call Center KPI’s & Metrics to Track
call center kpi
service level
Jan 20, 2022
Call Queue | Introduction | Benefits | How to set up
call queuing
waiting on hold
create queue
Dec 13, 2021
10 Key Factors to Consider When Choosing Contact Center Software
ziwo
10 Key Factors
Nov 25, 2021
What is CNAP Feature in Telecom?
cnap service
cnap uae
what is cnap
cnap in telecom
Nov 17, 2021
What is Net Promoter Score (NPS)
nps
what is nps
nps formula
Nov 11, 2021
Call Tracking: Definition, Types, and Benefits
tracking calls
call tracking
feature
marketing
Nov 8, 2021
Startups Essential Tool: ZIWO Software
startup
startups
startup growth
startup tools
Nov 1, 2021
Why Omnichannel Is Important?
omnichannel
omni channel
Oct 20, 2021
What is First Call Resolution (FCR)?
FCR
What is FCR
fcr meaning
fcr definition
Sep 30, 2021
انظمة الاتصال السحابي مقارنة مع التقليدية في مراكز الاتصال
Sep 28, 2021
What is Average Handle Time (AHT)?
AHT
aht formula
aht meaning
what is AHT
Sep 23, 2021
What is Call Whispering and Why Call Whispering is Important for Businesses
call whisper
agent support
call whispering
Sep 19, 2021
On Premise Call Center Vs Cloud-based Call Center
Sep 12, 2021
What is Click to Call and How Is It Important to Customer Experience?
Click-to-Call
Contact Center
Mar 22, 2021
Learn how to install your HubSpot integration in ZIWO
integration
Mar 15, 2021
Emotion Tracker: A Step Towards The Future of Call Centers
emotion tracker
AI feature
voice AI
ZIWO AI
Feb 14, 2021
What is IVR? And How It Benefits Your Business?
IVR
What is IVR
ivr system
meaning of ivr
Jan 11, 2021
What Do VoIP Phones Mean For Today’s Business
callcenterapi
phone models
voip desk phone
technology
Nov 17, 2020
How the pandemic has changed Remote Working <br> 5 Top Trends for the Next Decade
IVR
work remotely
Nov 9, 2020
State of Retail Post COVID-19
State of Retail
retail updates
retail covid
retail trends
Oct 27, 2020
Revolutionizing Business by WhatsApp
inbound
Jul 27, 2020
ABC’s of SDK
CCaaS
integration
software
Jul 14, 2020
All you need to know about Webhook Integration (Beta Version)
integration
webhooks
webhook meaning
tech tools
May 18, 2020
How virtual agents can help your business in today’s situation?
outbound
virtual agents
virtual phones
cloud PBX
Apr 15, 2020
How To Keep Your Business Running Remotely?
outbound
inbound
remote work
roaming agent
Mar 27, 2020
How to use Outbound Dialer in Marketing ?
outbound
CCaaS
outbound dialer
outbound calls
Mar 17, 2020
The Immense Advantages of Call Tracking for Businesses
IVR
FCR
marketing tool
sales tool
Mar 11, 2020
End Call Survey – A must-have for all businesses
CCaaS
IVR
business tools
customer survey
Mar 4, 2020
What is Web CallBack functionality and how can it help your business?
outbound
inbound
integration
callcenterapi
Jan 27, 2020
ZIWO closes Series A Funding led by Wamda Capital
CCaaS
series funding
tech new
uae tech
Jan 12, 2020
Call Center KPIs : Definitions & Best Practices
CCaaS
IVR
FCR
Dec 28, 2019
UI Automation Test reporting: Protractor/BDD
callcenterapi
API library
JSON file
Reporting
Nov 22, 2019
What can be done with your existing PSTN lines?
CCaaS
phone numbers
Oct 16, 2019
JMeter vs Locust, which do you prefer ?
callcenterapi
API library
technology
dev
Sep 26, 2019
Why is API key to your business?
IVR
API library
what is API
WEB
Sep 16, 2019
Postman as QA automation tool
integration
IVR
API library
postman
Aug 25, 2019
The Emergence of Azure in Middle East
CCaaS
Azure
microsoft azure
azure cloud
Jul 14, 2019
The StartUp Experience
inbound
IVR
outbound
startup
Jun 19, 2019
Hackathon: Where Creativity Becomes Reality!
inbound
integration
startup
developers
May 22, 2019
QA | Contact Center Software
IT
QA
standards
Deployment
Jan 28, 2019
Zabbix Summit 2018
IVR
FCR
Zabbix
Dec 18, 2018
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