Features Built for Exceptional Customer Experience
See what’s included in ZIWO
Enjoy many features to help your company serve customers better, sell more, and handle more calls including Data Analytics, Call Whispering, Call Tracking, IVR, Real-time Monitoring, & many more.
AI Score Card
Evaluate every customer interaction with accuracy and fairness. The ZIWO Intelligence Score Card gives you full control over performance criteria while keeping feedback unbiased and emotion-free.
AI Dashboard
See what’s happening in your contact center, as it happens. The ZIWO Intelligence Dashboard gives you a clear, visual overview of every interaction and lets you dive into call-level details in seconds to make faster, smarter decisions. Powered by ZIWO’s AI technology, it accurately processes Arabic (including UAE and KSA dialects) for precise insights across every conversation.
Live Notes
Capture key insights in real time to boost call accuracy, agent productivity, and follow-up efficiency. Take notes and tag conversations during live calls, so your team stays focused and your operations stay organized.
Geolocation
Track agent login locations in real time to ensure compliance, enhance security, and maintain operational oversight.
Streamline your end-to-end customer experience with ZIWO Workflows.
Integrate Workflows into your ZIWO interface to elevate your end-to-end customer experience. Streamline your operations and connect your external tools to boost productivity with automation and directly impact your sales.
Stay Connected Anytime, Anywhere with the ZIWO iOS App
The ZIWO iOS App brings unparalleled mobility to contact center operations. Manage calls, contacts, and agent settings directly from your iPhone with a sleek, user-friendly interface that ensures productivity and seamless communication on the go
Transforming Customer Experience Across the MENA Region
Cloud-based
High-quality voice
Deployed in minutes
Enjoy crystal clear voice communication locally processed in partnership with local telecom operators and premium international carriers.
Streamline your communications by managing all voice calls and WhatsApp conversations from a single, unified interface. Available in English, Arabic, and French, to boost your productivity and your customer experience.
Connect with your preferred business applications in seconds to instantly enable a unified workflow and better data management. With over 500+ available APIs, ZIWO fits effortlessly into any existing infrastructure.
Streamline operations with ready-to-use workflows and WhatsApp chatbots. Automate tasks, integrate seamlessly with your tools, and enhance customer interactions effortlessly.
Driving Success in Every Industry We Serve
"Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing ZIWO. The platform provided key enhancements in managing calls and optimizing service quality."
Join thousands of businesses transforming customer interactions.
Cloud telephony and call center software deployed instantly