Insights & Trends: Cloud Contact Center Blog

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Strategies for a Productive First Contact with Clients

Nov 14, 2023

The Power of WhatsApp Business with ZIWO Conversations

Nov 2, 2023

Pause and Resume Call Recording – Benefits & Industries

Oct 23, 2023

Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices

Oct 18, 2023

How to Become a Customer-Centric Organization

Sep 26, 2023

Multilingual Contact Centers: Bridging Language Gaps

Contact centers

Language barriers

Language support

Sep 21, 2023

Phone displaying call recording app icon

Listening to Customers with End-Call Surveys

Sep 6, 2023

Top 6 Myths About Remote Contact Center Agents

Remote Work Myths

Work from Home

Misconceptions

Aug 28, 2023

Essential Call Center Coaching Tips

Jul 31, 2023

Humanizing Customer Experience: The Power of Connection

Jul 17, 2023

Call Center Reporting & Analytics

Jun 20, 2023

IVR Optimization: Best Practices to Enhance Customer Service

Jun 15, 2023

What is Roaming Agent/ Remote Agent Feature?

Jun 7, 2023

Customer Loyalty: Definition, Examples, Best Practices

May 15, 2023

Top 10 Call Center Agent Skills

Apr 24, 2023

What is Call Center AWT Average Wait Time?

Apr 13, 2023

Why Do You Receive Calls from ASWAT FZ LLC?

Mar 22, 2023

The Importance of CX Management for Business Success

Mar 20, 2023

تقارير خدمة العملاء وأهميتها في تطوير أداء مركز الاتصال

Mar 9, 2023

How CCaaS Will Reduce Your Call Center Costs?

WHAT IS CCaaS

ZIWO CCaaS

Mar 6, 2023

6 ways call routing will improves customer service

6 Ways Call Routing Will Improve Customer Service

Mar 1, 2023

Tips for Managing Remote Call Center Agents

Feb 16, 2023

Using Design Thinking Methods To Improve CX

Feb 13, 2023

Artificial Intelligence (AI) & Automation In Call Centers

Feb 2, 2023

8 Customer Engagement Trends To Keep An Eye On In 2023

Jan 27, 2023

CLI (Calling Line Identification): Definition & Benefits

Jan 17, 2023

Call Center BPO: Definition And Advantages

operations

BPO services

third-party

Jan 17, 2023

Salesforce CRM (Customer Relationship Management)

Dec 28, 2022

The Basic Structure of Call Centers

Dec 16, 2022

A diagram showing 6 different capabilities of ziwo's automatic call

What is ACD or Automatic Call Distribution? | Smart ACD Routing

Nov 16, 2022

12 Telephone Etiquette Tips For Call Center Agents

Sep 26, 2022

What is VoIP and How Does it Work?

Sep 6, 2022

Benefits of Using International Phone Numbers | Virtual Phone Numbers | Toll-Free Numbers

Aug 3, 2022

What is CTI (Computer Telephony Integration)?

Jul 14, 2022

How Cloud Telephony-CRM Integration Benefits Your Business?

Jun 10, 2022

Z-Dial | Auto Dialer | Automated Phone Calls | Outbound Tool

May 18, 2022

Why CRM is Important For Every Business?

Apr 26, 2022

How to Setup a Call Center Business From Scratch?

customer service

2022 business

startup plan

Apr 21, 2022

What is Call Masking Feature | Definition | Benefits

hiding numbers

customer service

telecommunication

Mar 4, 2022

Business Phone System

Jan 24, 2022

Top 15 Call Center KPI’s & Metrics to Track

call center kpi

service level

Jan 20, 2022

Call Queue | Introduction | Benefits | How to set up

call queuing

waiting on hold

create queue

Dec 13, 2021

Advantages of a cloud-based project management system

10 Key Factors to Consider When Choosing Contact Center Software

ziwo

10 Key Factors

Nov 25, 2021

What is CNAP Feature in Telecom?

Nov 17, 2021

What is Net Promoter Score (NPS)

nps

what is nps

nps formula

Nov 11, 2021

Effective digital marketing strategies for small businesses, maximizing online presence and driving growth.

Call Tracking: Definition, Types, and Benefits

Nov 8, 2021

Startups Essential Tool: ZIWO Software

Nov 1, 2021

Why Omnichannel Is Important?

omnichannel

omnichannel ziwo

omni channel

Oct 20, 2021

$An illustration of a customer service chatbot, designed to assist customers with their inquiries from cold calling and provide support\$

What is First Call Resolution (FCR)?

Sep 30, 2021

انظمة الاتصال السحابي مقارنة مع التقليدية في مراكز الاتصال

Sep 28, 2021

What is Average Handle Time (AHT)?

Sep 23, 2021

What is Call Whispering and Why Call Whispering is Important for Businesses

Sep 19, 2021

On Premise Call Center Vs Cloud-based Call Center

Sep 12, 2021

What is Click to Call and How Is It Important to Customer Experience?

Click-to-Call

Contact Center

Mar 22, 2021

Learn how to install your HubSpot integration in ZIWO

integration

Mar 15, 2021

Illustration of various sound waves, showcasing different types, conveying emotions

Emotion Tracker: A Step Towards The Future of Call Centers

Feb 14, 2021

What is IVR? And How It Benefits Your Business?

Jan 11, 2021

What Do VoIP Phones Mean For Today’s Business

Nov 17, 2020

How the pandemic has changed Remote Working <br> 5 Top Trends for the Next Decade

customer support

IVR

work remotely

Nov 9, 2020

A yellow shirt, purse, watch, dress and bag showcased on a phone

State of Retail Post COVID-19

Oct 27, 2020

Revolutionizing Business by WhatsApp

customer support

inbound

Jul 27, 2020

A cartoon man holding a box labeled "SDK".

ABC’s of SDK

Jul 14, 2020

All you need to know about Webhook Integration (Beta Version)

May 18, 2020

How virtual agents can help your business in today’s situation?

Apr 15, 2020

How To Keep Your Business Running Remotely?

Mar 27, 2020

How to use Outbound Dialer in Marketing ?

Mar 17, 2020

The Immense Advantages of Call Tracking for Businesses

Mar 11, 2020

End Call Survey – A must-have for all businesses

Mar 4, 2020

What is Web CallBack functionality and how can it help your business?

Jan 27, 2020

ZIWO closes Series A Funding led by Wamda Capital

Jan 12, 2020

Call Center KPIs : Definitions & Best Practices

Dec 28, 2019

UI Automation Test reporting: Protractor/BDD

Nov 22, 2019

What can be done with your existing PSTN lines?

customer support

CCaaS

phone numbers

Oct 16, 2019

JMeter vs Locust, which do you prefer ?

Sep 26, 2019

Why is API key to your business?

Sep 16, 2019

Postman as QA automation tool

Aug 25, 2019

The Emergence of Azure in Middle East

Jul 14, 2019

The StartUp Experience

Jun 19, 2019

Hackathon: Where Creativity Becomes Reality!

May 22, 2019

QA | Contact Center Software

Quality Assurance

standards

Jan 28, 2019

Dashboard displaying various data types.

Zabbix Summit 2018

Dec 18, 2018

1 – 6 of 81

Blog

Strategies for a Productive First Contact with Clients

The Power of WhatsApp Business with ZIWO Conversations

Pause and Resume Call Recording – Benefits & Industries ​

Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices

How to Become a Customer-Centric Organization

Multilingual Contact Centers: Bridging Language Gaps

Listening to Customers with End-Call Surveys

Top 6 Myths About Remote Contact Center Agents

Essential Call Center Coaching Tips

Humanizing Customer Experience: The Power of Connection

Call Center Reporting & Analytics

IVR Optimization: Best Practices to Enhance Customer Service

What is Roaming Agent/ Remote Agent Feature?

Customer Loyalty: Definition, Examples, Best Practices

Top 10 Call Center Agent Skills

What is Call Center AWT Average Wait Time?

Why Do You Receive Calls from ASWAT FZ LLC?

The Importance of CX Management for Business Success

تقارير خدمة العملاء وأهميتها في تطوير أداء مركز الاتصال

How CCaaS Will Reduce Your Call Center Costs?

6 Ways Call Routing Will Improve Customer Service

Tips for Managing Remote Call Center Agents

Using Design Thinking Methods To Improve CX

Artificial Intelligence (AI) & Automation In Call Centers

8 Customer Engagement Trends To Keep An Eye On In 2023

CLI (Calling Line Identification): Definition & Benefits

Call Center BPO: Definition And Advantages

Salesforce CRM (Customer Relationship Management)

The Basic Structure of Call Centers

What is ACD or Automatic Call Distribution? | Smart ACD Routing

12 Telephone Etiquette Tips For Call Center Agents

What is VoIP and How Does it Work?

Benefits of Using International Phone Numbers | Virtual Phone Numbers | Toll-Free Numbers

What is CTI (Computer Telephony Integration)?

How Cloud Telephony-CRM Integration Benefits Your Business?

Z-Dial | Auto Dialer | Automated Phone Calls | Outbound Tool

Why CRM is Important For Every Business?

How to Setup a Call Center Business From Scratch?

What is Call Masking Feature | Definition | Benefits

Business Phone System

Top 15 Call Center KPI’s & Metrics to Track

Call Queue | Introduction | Benefits | How to set up

10 Key Factors to Consider When Choosing Contact Center Software

What is CNAP Feature in Telecom?

What is Net Promoter Score (NPS)

Call Tracking: Definition, Types, and Benefits

Startups Essential Tool: ZIWO Software

Why Omnichannel Is Important?

What is First Call Resolution (FCR)?

انظمة الاتصال السحابي مقارنة مع التقليدية في مراكز الاتصال

What is Average Handle Time (AHT)?

What is Call Whispering and Why Call Whispering is Important for Businesses

On Premise Call Center Vs Cloud-based Call Center

What is Click to Call and How Is It Important to Customer Experience?

Learn how to install your HubSpot integration in ZIWO

Emotion Tracker: A Step Towards The Future of Call Centers

What is IVR? And How It Benefits Your Business?

What Do VoIP Phones Mean For Today’s Business

How the pandemic has changed Remote Working <br> 5 Top Trends for the Next Decade

State of Retail Post COVID-19

Revolutionizing Business by WhatsApp

ABC’s of SDK

All you need to know about Webhook Integration (Beta Version)

How virtual agents can help your business in today’s situation?

How To Keep Your Business Running Remotely?

How to use Outbound Dialer in Marketing ?

The Immense Advantages of Call Tracking for Businesses

End Call Survey – A must-have for all businesses

What is Web CallBack functionality and how can it help your business?

ZIWO closes Series A Funding led by Wamda Capital

Call Center KPIs : Definitions & Best Practices

UI Automation Test reporting: Protractor/BDD

What can be done with your existing PSTN lines?

JMeter vs Locust, which do you prefer ?

Why is API key to your business?

Postman as QA automation tool

The Emergence of Azure in Middle East

The StartUp Experience

Hackathon: Where Creativity Becomes Reality!

Pause and Resume Call Recording – Benefits & Industries