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Waseel's Streamlined Healthcare Communication

Waseel, a leading healthcare technology provider in Saudi Arabia, significantly improved their contact center operations by implementing ZIWO's cloud-based solutions. This integration enhanced their ability to monitor agent performance, track call efficiency, and manage customer interactions effectively, driving improved customer satisfaction and operational efficiency.

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Waseel Testimonial

  • Enhanced tracking of agent performance and call efficiency.
  • Seamless integration with ticketing and CRM systems for automated call-to-ticket conversion.
  • Real-time KPI dashboard displaying incoming, missed, and outgoing calls.
  • Easy access to call recordings for quality assurance and sales improvement.
  • Improved customer satisfaction through streamlined communication and monitoring.

Features

ZIWO Features used by Waseel

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Call Tracking

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Ziwo customer integration to various softwares

CRM API

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Agent Statistics

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Call Detail Record (CDR)

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