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Tafaseel Partners with ZIWO to Revolutionize CX

Tafaseel, UAE's largest outsourcing firm, launched Ranna, an on-demand contact center platform using ZIWO. ZIWO reduced costs by 20%, improved productivity, enabled real-time monitoring, and integrated seamlessly with platforms like Salesforce and Freshdesk. Easy to set up, ZIWO offered user-friendly tools and customizable dashboards.

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Tafaseel Testimonial

  • Reduction of agent costs by 20% annually.
  • Live dashboards and reporting improved agent monitoring.
  • Easy integration with Salesforce and Freshdesk was enabled.
  • Quick setup and user-friendly features boosted productivity.

Features

ZIWO Features used by Tafaseel

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HD Inbound & Outbound Calling

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calling dashboard

Real-time Management

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calling dashboard

Live Dashboard

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Ziwo customer integration to various softwares

CRM API

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