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Shadwan transformed Customer Experience

Shadwan car distributions, transformed their customer experience and operational efficiency by leveraging Ziwo's comprehensive solutions. The integration led to significant improvements in call management and service quality.

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Shadwan Testimonial

  • Improved call quality and customer interactions.
  • Enhanced ability to monitor and track key performance indicators (KPIs).
  • Utilized real-time dashboards and call recordings for quality assurance.
  • Increased productivity with the same number of agents.
  • Seamless CRM integration for better customer service management.

Features

Ziwo Features used by Shadwan

Ziwo customer integration to various softwares

CRM API

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HD Inbound & Outbound Calling

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calling dashboard

Real-time Management

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Agent Statistics

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