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IBT Streamlines its Operations with ZIWO

IBT, a leading Middle East BPO, grew from 2 people in 2009 to over 200 across multiple countries. Partnering with ZIWO since 2015, they improved CSAT scores by 90%, boosted revenue by 10%, and enhanced productivity with ZIWO’s cloud-based solution and Z-Dialer. Exceptional support was key to their success.

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IBT Testimonial

  • Partnered with ZIWO in 2015 to improve operations.
  • CSAT scores improved by 90% and revenue boosted by 10%.
  • Increased productivity with ZIWO’s cloud-based solution and Z-Dialer.
  • Exceptional support was crucial to their success.

Features

ZIWO Features used by IBT

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HD Inbound & Outbound Calling

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Ziwo customer integration to various softwares

Hybrid call center

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Discreet Listening

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Z-Dial or Outbound Dialer

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