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Our Customers

Gold Era’s Transformed Customer Service

Gold Era, a gold investment company, saw remarkable improvements in customer service and operational efficiency after integrating Ziwo's advanced solutions. The platform provided key enhancements in call management and service quality.

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Gold Era Subs Testimonial

  • Streamlined call handling processes with Ziwo.
  • Enhanced monitoring and tracking of customer interactions.
  • Utilized call recordings for effective quality assurance and training.
  • Boosted agent productivity and efficiency.
  • Notable improvements in customer satisfaction and service levels.

Features

Ziwo Features used by Gold Era

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Call Queue Management

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Call Tracking

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Call Detail Record (CDR)

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Competency-based Routing

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