The Leading Cloud Contact Center Software in the Middle East!

A call center software that improve your customer experience, streamline operations, and effectively train your agents to deliver exceptional service.

Ziwo professional service provider that handles outgoing phone calls

Enabling the success stories of so many companies.

Facilitate your operations with our ROI driven software

Scale easily in the Middle East. Instantly onboard new countries with local numbers and local cloud hosting. Keep the track of your performance with live dashboards and customised reports.

Tailored Customer Experience

Make sure to deliver the best experience with our CRM integrations. Organize your workflow between departments using an IVR, smart call routing, or skills and language assignment.

flow diagram: incoming call, welcome message, and IVR in 3 languages

Train your agents to handle more calls

You can onboard new agents in minutes, train them with call whispering, and leverage their performance with accessible and clear quality call recording using ZIWO. They can also organize their workflow with tags, notes, attachements or transferring options.

Reliable and trusted solution

99,99% Uptime, Cloud, Security compliance, ISO compliant, 24/7 local support

Improving Customer Experience in the GCC

Cloud-based

High-quality voice

Deployed in minutes

Crystal Clear Quality Calls

Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.

A smartphone displaying a voice recorder icon, indicating the device's capability to record audio.

Streamline Your Communication

Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English, French or Arabic to boost your productivity and your customer experience.

15+ CRM Integrations

Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.

Supporting your Business Anywhere you want to go

"As a cloud-based contact center solution, ZIWO enabled Floward to scale to Egypt and other countries outside Saudi Arabia easily, and to many other countries in the Middle East."