The Leading Cloud Contact Center Software in the Middle East!
A call center software that improve your customer experience, streamline operations, and effectively train your agents to deliver exceptional service.
Enabling the success stories of so many companies.
Facilitate your operations with our ROI driven software
Scale easily in the Middle East. Instantly onboard new countries with local numbers and local cloud hosting. Keep the track of your performance with live dashboards and customised reports.
Tailored Customer Experience
Make sure to deliver the best experience with our CRM integrations. Organize your workflow between departments using an IVR, smart call routing, or skills and language assignment.
Train your agents to handle more calls
You can onboard new agents in minutes, train them with call whispering, and leverage their performance with accessible and clear quality call recording using ZIWO. They can also organize their workflow with tags, notes, attachements or transferring options.
Reliable and trusted solution
99,99% Uptime, Cloud, Security compliance, ISO compliant, 24/7 local support
Improving Customer Experience in the GCC
Cloud-based
High-quality voice
Deployed in minutes
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English, French or Arabic to boost your productivity and your customer experience.
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
Streamline operations with ready-to-use workflows and WhatsApp chatbots. Automate tasks, integrate seamlessly with your tools, and enhance customer interactions effortlessly.
Supporting Your Business Anywhere You Want To Go
"Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing ZIWO's advanced solutions. The platform provided key enhancements in managing calls and optimizing service quality."
Features designed to provide the best customer experience.
Simple, secure, reliable and cloud agnostic
SSL & SSH Encryption of Data
ZIWO runs on any public or private cloud
GDPR Compliant
>99.99% Uptime & 24/7 Amazing Local Support
ISO 27001 Certified
Integrated to the best help desks and CRMs
Connect your tools, connect your teams. With over 15 apps already available in our directory, your team’s favourite tools are just a click away.
Join hundreds of companies that are willing to talk to their clients. Simply.
Cloud telephony and call center software deployed instantly