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Pricing

Cloud Contact Center Pricing Made Easy

Choose your version. Try it for free

Cloud Business Phone System

40 USD
per user/month

Minimum of 3 users

Easy and Flexible Voice Solution

FEATURES

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Softphone for desktop

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Free Standard IVR(Interactive Voice Response)

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Inbound Roaming Agent

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Free Standard DID (Subject to Local Regulations)

Cloud Contact Center

109 USD
per user/month

Ideal for Call Center

FEATURES

Everything in Cloud Business Phone System, plus:

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Free Admin User licenses

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Mobile App for Android & iOS

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18+ CRM Plugins & API-Web hooks

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Unlimited call recordings

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Advanced analytics and live dashboard

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Advanced sales features like auto-dialer and call queue management

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Advanced support features like smart routing and call recording

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WhatsApp conversation *processing fees apply

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24/7 Support

Enterprise

Need Custom Solution? Our Sales team is here to assist you

Customizable Options to Meet your Complete Business Needs

FEATURES

Everything in Cloud Contact Center, plus:

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Private or Public Cloud

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Bring your own SIP trunk

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Custom Data Storage Policy

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Custom Integration

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24/7 Support

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Advanced IVR

Workflows

Starting 29 USD
per month

including 3,000 requests

WhatsApp Chatbot

199 USD
per month

including 1,700 sessions

ZIWO AI

500 USD
per month

At least one Workflows license is needed

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Call Transcript

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Call Summary

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Call Translation

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Sentiment Analysis

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Call Tagging

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Language Detection

Join hundreds of companies that are willing to talk to their clients. Simply.

Cloud telephony and call center software deployed instantly

Features

Features designed to provide the best customer experience.

Simple, secure, reliable and cloud agnostic

SSL & SSH Encryption of Data

ZIWO runs on any public or private cloud

GDPR Compliant

>99.99% Uptime & 24/7 Amazing Local Support

ISO 27001 Certified

Frequently asked questions

Everything you need to know about the product and billing.

Do you charge for the Administrator licenses?

No we don't charge for the administrator accesses, but they can't make any call.

Do you charge for the phone calls and messages?

Yes. We are charging separately for the telephone calls at a rate which is generally similar to what you would pay with your local telecom company. To enjoy calling and messaging with ZIWO, you need to pre credit/top-up a telecom account that will be used for each call or paid message.

Can I get a phone number in the 150+ countries you cover?

Yes, provided that you have what local regulators are requiring. Certain numbers are restricted to local operating companies and require a proof of address. Rules might change overtime.

Is your solution legal?

Yes. All the phone calls are processed by local telecom companies and we strictly follow local regulations and requirements.

Where do you host the data?

ZIWO can deploy on any type of public or private cloud, so we just follow what you want. By default we will host in top tier data centers such as Google Cloud, Microsoft Azure or AWS

Can I increase or decrease the number of licences?

Yes you may increase the number of license anytime with immediate effect, or decrease with effect at the beginning of the following month.

Can I have a mix of profiles on the same platform?

Yes. You can mix different type of licences on the same ZIWO platform: customer facing users like sales rep, support, drivers... and non customer-facing users, so that they can all communicate together.

What if I decide to cancel?

If you no longer wish to use ZIWO, you may cancel at any time with a 30 days notice. You will receive a pro-rated credit with ZIWO for the unused telecom credits. Licences will remain active until the end of the billing cycle and not renew.

Can you charge me in my local currency?

Yes, even thought our price list is in USD, we currently accept equivalent payments in multiple currencies with more currencies being added soon: USD, EUR, AED, SAR and INR (customers based in India only)

Do you have a free trial of your premium features?

Yes, before you sign any contract with ZIWO, you can have access to a free 14 days proof of concept platform, with all features and API accesses. A test phone number will be attached to it with some telecom credit. Such platform cannot be used for production

Do you offer any discounts?

Yes! When you choose to pre-pay for a year of service, we’ll give you a 25% discount. We also offer an additional discount for large volumes of licenses.

What if I have more questions?

You may contact us via the online chat on this website or at https://www.ziwo.io/contact-us/

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