Started in Dubai, serving customers all over the globe.

ASWAT (a telecom consulting company) was founded in Dubai in 2011. After having created the Citruss TV call center software from scratch, the founders decided to pivot their business to launch ZIWO, the Cloud Call Center Software (CCAAS) designed for the emerging countries. Since 2011 we build Voice POPs together with local Telcos, processing the voice locally. Today, ZIWO is the leading Cloud Contact Center Solution in the Middle East with customers as Emaar, Tabby, Al Tayer, Floward or Deliveroo. Our platform is cloud-agnostic and can be hosted in any GCC country. We are compliant with local regulations and maintain an unmatched, crystal-clear voice quality with 24/7 support. ZIWO is a full API-based solution with ready-made plugins for 15+ CRM systems.

2011
Launch of ASWAT FZ LLC, in Dubai Internet City (UAE)
2017
Launch of ZIWO Cloud Contact Center Solution in UAE
2018
Launch of our branch and services in Bahrain
2019
Series-A funding raised with Wamda and DTEC
2019
Extending our branches and services in Saudi Arabia and Kuwait
2020
ZIWO grew to 20 employees
2021
Extending our branches and services in Oman and Iraq
2022
ZIWO expanded its activities in Qatar and reached 70 employees
2023
ZIWO launched services in Egypt from our Cairo office and obtained the ISO 27 001 certification

Our Investors

Our Founders

Renaud de Gonfreville

Co-Founder & CEO

Eric Ouisse

Co-Founder - Product & Expansion Strategy

Pierre de Mascarel

Co-Founder - Strategy

Vision

At ZIWO we believe that the human voice is central to communication

"And it's something that will not be replaced any time soon. Human voice remains the primary way people make complex and high-value purchases. But we also have WhatsApp and soon other channels will be available on the same unique ZIWO interface. The next big thing is Artificial Intelligence. We’ve worked on 40 Million call recordings to train our machine learning and we are now able to instantly know if a customer is happy or not. Very soon we will help agents with contextualized suggestions, or automate actions based on the conversation contents.

Due to the Telephony element in our service, our value proposition is particularly strong in Emerging countries. After the launch of ZIWO back in 2017 in the UAE, we deployed our network in the GCC countries. We see a lot of traction in the newly opened market of Egypt. That is really exciting because customer experience is so critical for companies. By opening in new countries, we offer a high-end cloud alternative for local companies and help our clients to expand abroad instantly.”"

Renaud De Gonfreville, CEO ZIWO