IVR (Interactive Voice Response)
IVR (Interactive Voice Response – Interactive Voice Menu) is a system for the automatic processing of incoming calls with the ability to route them. With the help of IVR, the client can contact the required employee/department of the company, or receive information without involving the operator. In simple terms, IVR is an answering machine that takes calls from customers 24/7, gives them the information they need, and directs calls to employees or departments.
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Simply. Help Your Customers
In interactive voice response, The system has simplified the work of the customer service agent, as the system instantly answers incoming calls. In the event that a customer contacts the company with a question about the services offered, IVR will instantly provide the caller with a list of relevant services, reducing the caller’s time in the queue.
IVR Benefits
Improves
Customer Satisfaction
Better
Service
Faster
Process
Non-stop
Availability
IVR Features
Directly activated from your app via API, ZIWO call masking platform will call both the delivery driver and the customer and make the connection. Both numbers will stay invisible to each party, avoiding off-platform calls.
Skill Based
Call Routing
Click to
IVR
Call
Recording
IVR Reporting
Option
Custom IVR
Programming
