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Call Center Software
The Leading Cloud Contact Center Software in the Middle East.
Business Phone System
A scalable business phone system for every company.
Omnichannel
Manage all you Voice, WhatsApp conversations seamlessly in one place.
Workflows
Streamline your end-to-end customer experience with ZIWO Workflows.
Ziwo AI
Transform the way you manage calls and customer interactions with ZIWO AI
Elevate Your Retail Experience with ZIWO’s Omnichannel Solutions
In the competitive retail industry, providing a seamless customer experience across all channels is key to driving sales and customer loyalty. ZIWO’s cloud-based contact center solutions empower retailers to connect with customers wherever they are, delivering consistent and personalized interactions.
Enabling the success stories of so many companies.
Omnichannel Customer Engagement
ZIWO integrates all customer communication channels into a single platform
Manage voice, WhatsApp, and other channels from one place, ensuring a consistent brand experience.
Leverage customer data to deliver targeted and personalized messages, increasing the relevance and impact of your campaigns.
Easily scale your communication capabilities as your business expands, accommodating higher volumes of calls and messages.
Data-Driven Insights
Gain valuable insights into customer behavior and trends
Access detailed reports on customer interactions, helping you make informed decisions.
Use data to refine marketing strategies, enhance customer service, and increase conversion rates.
Supporting your Business Anywhere you want to go
"Zid, a company modernizing retail with a POS system, successfully migrated from Genesys to ZIWO. The transition was smooth, with ZIWO’s team providing strong support for integration with Intercom and HubSpot, easy onboarding, and cost efficiency. ZIWO’s flexible mobile app and modern platform helped Zid reduce costs by 40%, speed up onboarding by 35%, and improve employee understanding. Zid found a valuable partnership with ZIWO, meeting their needs for innovation and seamless support."
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly
Why Retailers Choose ZIWO
Seamless Integrations
Integrate ZIWO with your existing IT systems and workflows, ensuring a smooth operation and unified communication across your business.
Global Reach
Expand your business with ease by provisioning local numbers in new markets, making it easier to connect with customers around the world.
Reliable and Secure
Benefit from 99.99% uptime and advanced security features that ensure your customer interactions are always protected.
Integrations
Integrated to the best help desks and CRMs
Connect your tools, connect your teams. With over 15 apps already available in our directory, your team’s favourite tools are just a click away.
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly