Competency-based Routing

Maximize customer satisfaction with intelligent call routing/ competency-based routing, matching clients to agents based on skills and expertise.

Skillful Routing, Customer Delight. Simply!

This feature is the key to elevating your service level and delivering precisely what customers desire.

Personalized Service

The ability to route all incoming calls among call center agents based on skills and expertise, for more personalized service.

Improved Productivity

Using competency-based routing significantly increases the performance of call center agents and their productivity level.

More Competency

The system allows for effectively distributing the workload for agents, taking into account their level of competence.

Increased CSAT

This feature helps increase conversions, customer satisfaction, and overall efficiency within call centers.

Language & Region

Customers will be connected to agents who are specifically assigned to their designated region or fluent in their preferred language.

Join hundreds of companies that are willing to talk to their clients. Simply.

Cloud telephony and call center software deployed instantly