Real-time Management

Track and manage your team's call activity and coach in real time with ZIWO. Supervisors can correct agent mistakes and improve calls and change any parameter on the fly: agents, positions, queues, numbers, etc.

A dashboard displaying diverse information types, providing a comprehensive overview.

Real-time success, moment by moment. Simply!

Experience real-time call monitoring with the ability to listen, advise, and support your agents seamlessly during live calls.

Monitor Your Team's Calls

Enhance customer experience through Real-time Managment. Easily select and listen to calls from Live Feed, ensuring top-notch service delivery.

Constructive Feedback

Empower your team with smarter coaching. Monitor important calls in real-time, offer immediate advice using call whispering, and excel together.

Top Call Techniques

Discover the truth with call Real-time Managment. Ensure script adherence and messaging compliance to achieve consistent excellence in employee performance.

Join hundreds of companies that are willing to talk to their clients. Simply.

Cloud telephony and call center software deployed instantly