Hybrid call center

Embrace a hybrid call center model with ZIWO, where agents can easily access seamless outbound and inbound call capabilities from any location - on-site or remote.

Hybrid call center, transforming communication. Simply!

ZIWO provides the tools and features to create a flexible and efficient call center environment.

Safety & Security

ZIWO boasts robust security measures to secure data, ensuring compliance and peace of mind.

Infinite Scalability

Its scalable architecture accommodates business growth, expanding call center capabilities effortlessly.

Role-Based User Login

Enable secure user login with roles & rights, distinguishing between users and admins. Customized access for a seamless experience.

Customized User Interface

UI personalization options empower users to tailor their call center experience to match their unique preferences and operational needs.

Smart Routing

ZIWO offers smart routing for calls and WhatsApp messages, automatically directing interactions to the most suitable agents or channels based on predefined criteria.

CRM Connectors

ZIWO provides pre-built connectors for leading CRM platforms, ensuring seamless integration and data synchronization.

Comprehensive Reports

In-depth reports offer detailed insights into call center performance, agent productivity, and customer interactions.

Real-time Monitoring

Supervisors can monitor agents in real-time, observing call activity, agent status, and queues.

Join hundreds of companies that are willing to talk to their clients. Simply.

Cloud telephony and call center software deployed instantly