Simply. Build Customer Satisfaction

End call survey (ECS) is a survey used to take customer feedback after the customer has finished talking to your customer support agent. It is typically used to determine whether your customer is satisfied with their on-call experience.

End Call Survey Benefits

Gain
customer Insight

Measure
Call Center performance

Improve Agent
Accountability

Easy
to set up

End Call Survey Features

ECS is one of the easiest and most feasible ways to ensure customer satisfaction. Give your callers the liberty to express themselves without any additional steps.

One Click
Transfer

Route to
IVR or Audio

Live
KPI

CDR
Display

Statistics
& Widgets