Simply. Build Customer Satisfaction
End call survey (ECS) is a survey used to take customer feedback after the customer has finished talking to your customer support agent. It is typically used to determine whether your customer is satisfied with their on-call experience.
End Call Survey Benefits
Call Center performance
to set up
End Call Survey Features
ECS is one of the easiest and most feasible ways to ensure customer satisfaction. Give your callers the liberty to express themselves without any additional steps.