Simply. Improve customer experience via emotions

Emotion Tracking is an AI based feature which allows you to understand your clients emotions real time (Happy, Sad, Neutral, Fear, Angry) while you are on the call to instantly elevate customer experience and act immediately to improve client satisfaction.

1
Real Time
Coaching
2
Agent Performance
Monitoring
3
New Agent
Training
4
Access to
Live KPIs
5
Call Evaluation
Dashboard
6
Future Campaign
Planning

Know what your customer feels via emotions !

View Demo
1
Update Emotion Results
2
List Calls by Agent id or Call Center id
3
Fetch emotions as single CDR
4
List Calls by Queue, Call id or CRM Profile id
5
List Calls by Date or Duration
6
List Calls by Audio Quality
7
List Calls by Call Direction
8
List Calls by Voicemail

Lot of features for you to play with !

View demo
1
Real Time
Feedback
2
Instant feel of the call
3
Ability to ask for support
4
View interest level of client
5
Agent performance overview

Benefits of Tracking the user emotions

Intelligence is the ability to adapt to change. Ziwo Emotions will help you do just that.

Emotions
within CDR

Agent Training
on the call

Live KPI
Monitoring

Call Evaluation
Dashboard

Improve
your CX

API
for Developers