Simply. Improve customer experience via emotions
Emotion Tracking is an AI based feature which allows you to understand your clients emotions real time (Happy, Sad, Neutral, Fear, Angry) while you are on the call to instantly elevate customer experience and act immediately to improve client satisfaction.
Real Time
Coaching
Coaching
Agent Performance
Monitoring
Monitoring
New Agent
Training
Training
Access to
Live KPIs
Live KPIs
Call Evaluation
Dashboard
Dashboard
Future Campaign
Planning
Planning
Know what your customer feels via emotions !
View Demo
Update Emotion Results
List Calls by Agent id or Call Center id
Fetch emotions as single CDR
List Calls by Queue, Call id or CRM Profile id
List Calls by Date or Duration
List Calls by Audio Quality
List Calls by Call Direction
List Calls by Voicemail
Lot of features for you to play with !
View demo
Real Time
Feedback
Feedback
Instant feel of the call
Ability to ask for support
View interest level of client
Agent performance overview
Benefits of Tracking the user emotions
Intelligence is the ability to adapt to change. Ziwo Emotions will help you do just that.