Features Built for Exceptional Customer Experience

AI Score Card

Evaluate every customer interaction with accuracy and fairness. The ZIWO Intelligence Score Card gives you full control over performance criteria while keeping feedback unbiased and emotion-free.

AI Dashboard

See what’s happening in your contact center, as it happens. The ZIWO Intelligence Dashboard gives you a clear, visual overview of every interaction and lets you dive into call-level details in seconds to make faster, smarter decisions. Powered by ZIWO’s AI technology, it accurately processes Arabic (including UAE and KSA dialects) for precise insights across every conversation.

Live Notes

Capture key insights in real time to boost call accuracy, agent productivity, and follow-up efficiency. Take notes and tag conversations during live calls, so your team stays focused and your operations stay organized.

Geolocation

Track agent login locations in real time to ensure compliance, enhance security, and maintain operational oversight.

Streamline your end-to-end customer experience with ZIWO Workflows.

Integrate Workflows into your ZIWO interface to elevate your end-to-end customer experience. Streamline your operations and connect your external tools to boost productivity with automation and directly impact your sales.

Stay Connected Anytime, Anywhere with the ZIWO iOS App

The ZIWO iOS App brings unparalleled mobility to contact center operations. Manage calls, contacts, and agent settings directly from your iPhone with a sleek, user-friendly interface that ensures productivity and seamless communication on the go