Simply. Listen to your clients

CDR has got you covered !

CDR Benefits

Agent Compliance

Agents are more likely to follow standard operating procedures and stay in compliance with rules & regulations.

Quality Assurance

Recorded calls analysis when combined with performance metrics can boost productivity in the call center.

Coaching

Recorded calls can be used as real world scenarios for new & existing agent training on how to respond to those situations.

Customer Satisfaction

Managers can listen to the conversations in question and respond accordingly to improve customer satisfaction.

CDR Features

Below features provides you all tools and techniques required to monitor your call center performance !

Download & Share
Audio Files

Playback & Pause
Capability

Emotion
Tracking

Inbound/Outbound
CDR

Detailed
Call Flow

Desktop &
Mobile Friendly