Recorded calls analysis when combined with performance metrics can boost productivity in the call center.
Simply. Listen to your clients
CDR has got you covered !
Agents are more likely to follow standard operating procedures and stay in compliance with rules & regulations.
Recorded calls can be used as real world scenarios for new & existing agent training on how to respond to those situations.
Managers can listen to the conversations in question and respond accordingly to improve customer satisfaction.
Below features provides you all tools and techniques required to monitor your call center performance !