Dynamics 365 Omnichannel
ZIWO Plugin for MS Dynamics 365 CRM Online is an easy-to-use application that allows MS Dynamics CRM users to use the main features of Ziwo directly through the CRM. Using a Ziwo dial-pad designed for MS Dynamics CRM, users can consume Ziwo Contact Center services without having to separately log in to different pages.
ZIWO can integrate with MS Dynamics 360 instantly, to provide a unified platform for managing customer interactions. The integration process is straightforward, and the system can be deployed in no time, allowing businesses to quickly and easily access the benefits of a fully integrated contact center solution. This telephony integration provides a range of benefits, such as improved efficiency, enhanced customer experience, and better data management. With ZIWO’s instant deployment and MS Dynamics integration, businesses can streamline their customer communication processes and focus on their core competencies.
What You Can Do With The Latest Build of ZIWO-MS Dynamics 365?
-Deliver customers with personalized support by viewing a customer’s contact history and details before jumping on a call.
-Transfer your call to a queue or to an agent after you answer an inbound call or make an outbound call, and at the same time, the associated ticket automatically will be opened.
-Create new tickets automatically for missed calls and voicemails to keep the call-tracking process simpler.
-Make conference calls in which you’ll be able to talk to 5 or more people at the same time.
-After ending a call, all related details & activity will be logged directly into MS Dynamics 365 call history, and also you can view call logs via the smart dial-pad.
– An active link to the call recordings will show up, also you can find the call recording on the “Customers” section in MS Dynamics 365.
– A Click to Call button will be placed next to the customer’s phone number, so you can call your customers directly.
-Receive and view all incoming calls smoothly with a call pop showcasing all incoming calls within your MS Dynamics 365 account.
-Call history and voice recordings to get integrated immediately into a new ticket for better traceability.
-Agent Statistics: The agents can now access their live performance statistics. If the agent has a clear idea about his performance, you can let him know he’s on the right track.
-Select the Preferable Language in which agent prefer, whether its in English or Arabic! All of ZIWO’s components are in Arabic now!
-The smart dialer allows agents to make outbound calls to any phone number. All you need is to choose the country and dial the number directly.
-Search within MS Dynamics 365 contacts easily.
– Create new contact smoothly by entering the contact’s first name, last name, email, and phone number.
-Add notes to your client profiles to keep track of their preferences.
-Change Your Status so the team can also view your status (Available, On Break,), so they always have the current system status at their fingertips.