360 Customer View
ZIWO makes the 360 customer view a reality! Now you can get all the customer information in one place along with our readymade plugins that you can use with a wide selection of CRMs and popular APPs.
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App Connectors , Readymade CRM Plugins
With Ziwo’s app connectors and ready-made CRM plugins, connecting your communication applications to your preferred apps and CRM has never been easier. Whether you’re using Salesforce, HubSpot, or any other CRM, Ziwo’s app connectors and plugins make it possible to connect in just one click. This means that you can instantly access your client’s data and leverage it to improve productivity.
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Insights That Can Enhance Your Workflow
Simply. Monitor your call center activity!
With Ziwo’s Insights, you can gain valuable insights that can enhance your workflow and improve the performance of your call center. Our platform provides over 40 key performance indicators (KPIs) that you can use to monitor customer success and evaluate the performance of your call center. These KPIs include metrics such as call volume, call duration, first call resolution, and more.
You’ll have all the information you need to optimize your call center’s performance and achieve your customer success goals. Whether you’re looking to improve the efficiency of your call center or increase customer satisfaction, Ziwo’s Insights can help you achieve your goals.”
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