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Simply talk to your clients!
Leading cloud-based contact center software for enhanced customer engagement
Ziwo is the leading Cloud Contact Center Solution in the GCC. We help successful companies to reach their customers from anywhere with a single interface that brings value in your conversations.
Enabling the success stories of so many companies.
Improving Customer Experience in the GCC
Cloud-based
High-quality voice
Deployed in minutes
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English, French or Arabic to boost your productivity and your customer experience.
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
Streamline operations with ready-to-use workflows and WhatsApp chatbots. Automate tasks, integrate seamlessly with your tools, and enhance customer interactions effortlessly.
ZIWO AI - Smart Automation for Superior CX
Enhance your contact center with advanced AI capabilities that optimize interactions, improve efficiency, and unlock valuable insights.
Conversation Intelligence
Transcribe, summarize, and analyze calls in real time to gain deeper customer insights and improve decision-making.
Smart Call Tagging & Sentiment Analysis
Automatically categorize conversations and detect customer sentiment to enhance service quality and agent performance.
Multilingual Support & Translation
Identify languages instantly, including Arabic, and provide seamless translations for global customer interactions.
Supporting your Business Anywhere you want to go
"Floward, a leading flower delivery service, significantly improved their customer interactions and team efficiency by implementing ZIWO's advanced solutions. The platform provided key enhancements in managing calls and optimizing service quality."
Features designed to provide the best customer experience.
Simple, secure, reliable and cloud agnostic
SSL & SSH Encryption of Data
ZIWO runs on any public or private cloud
GDPR Compliant
>99.99% Uptime & 24/7 Amazing Local Support
ISO 27001 Certified
In partnership with
Join hundreds of companies that are willing to talk to their clients.
Cloud telephony and call center software deployed instantly
Readings
Latest News
Interviews, tips, guides, industry best practices, and news.
Strategies for a Productive First Contact with Clients
Take time to focus on the First Contact with Clients, so you can adjust the customer experience (CX) strategy to provide the best service.
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The Power of WhatsApp Business with ZIWO Conversations
ZIWO Conversations is recognized as the premier WhatsApp Business Companion, elevating both customer experiences and team collaboration to a higher standard.
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Pause and Resume Call Recording – Benefits & Industries
agents can manually pause and resume call recordings, Once an administrator has enabled the feature, agents will see a button on the dialpad
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Outbound IVR (Interactive Voice Response) – Definition, Components, Benefits & Practices
Outbound IVR feature is a contact center tool that is used to proactively distribute communications to customers with a predefined IVR menu.
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How to Become a Customer-Centric Organization
Ways to Build a customer-centric culture in your company, customer-centricity needs to be part of your philosophy, values, and mission daily.
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Multilingual Contact Centers: Bridging Language Gaps
Discover how multilingual contact centers overcome language barriers to deliver outstanding assistance, thereby elevating customer experience
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