Simply. Help Your Customers
In interactive voice response, The system has simplified the work of the customer service agent, as the system instantly answers incoming calls. In the event that a customer contacts the company with a question about the services offered, IVR will instantly provide the caller with a list of relevant services, reducing the caller’s time in the queue.
Directly activated from your app via API, ZIWO call masking platform will call both the delivery driver and the customer and make the connection. Both numbers will stay invisible to each party, avoiding off-platform calls.