Simply Have a conversation

Skill Based Routing

Connect right client
with the right agent

Track Conversations

Keep a tab on
entire conversation history

Know your customer

Store client details
and key information

Programmable API

Access to API
for developers

Monitor Live KPI

Never miss
a performance glitch

After hours handling

Taken care of
while you are off from work

1
Dedicated WhatsApp Queue
2
Skill Based Routing
3
Conversations history
4
WhatsApp live KPIs
5
Conversation limit per agent
6
Agent Timeout Response
7
Automatic conversation reopen time limit
8
Beyond working hours automatic message
View Demo
1
Get Customer Profile: Admin | Agent
2
Calls or Messages Conversation Types: Admin
3
Open Closed & New Conversation Status: Admin
4
Conversation Logs: Admin
5
Conversation Statistics: Admin
6
Get WhatsApp Settings Admin | Agent
7
Send WhatsApp location, contact or image: Agent
View Demo
1
Conversation list
2
Search current conversations list
3
Read and write WhatsApp messages
4
Receive and send attachments to customer
5
Close conversation
6
Click to call from the WhatsApp conversation
7
Full conversations history
8
Customer Profile linked to conversation

How WhatsApp for business works ?

WhatsApp for business account required. We can connect you to our preferred provider.

View Demo

Great Relationships are built on Great Communication.

Access to your Customer CRM profile linked to conversation gives agent the relevant context they need to provide faster personalized support.

Have authentic conversations with your customers on the channel that is natural and convenient for them to use via messages or calls all under one roof.

Route customers to the most appropriate agent at the right time to enhance the experience. Create Automatic call & Message distribution queues to save response time and optimize performance.

Continue conversations from one channel to another – without losing history or context – all from one interface. Optimize your team’s performance and customer conversations by analyzing Live KPI Dashboard.